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Call Recordings: Add Another Layer of Security with Public Key Encryption
Added security for sensitive call recordings. Use your own public key to encrypt recordings before they’re stored. Available in developer preview. Today, our default security for call recordings...
View ArticleIntroducing 30 additional languages with Speech Recognition
At SIGNAL this year, we announced the beta of Twilio Speech Recognition—a brand new feature that converts speech to text so you can analyze its intent during any voice call. It originally recognized 89...
View ArticleNew Asian Phone Numbers: Vietnam, Kazakhstan, Tajikistan, Kuwait, Mauritius
Getting local phone numbers is important for businesses who want to expand into new geographies. That’s why we offer virtual phone numbers in over 89 countries and counting, and today, we just launched...
View ArticleAnswering Machine Detection support in 6 European countries including...
In March, we announced the beta of an enhanced Answering Machine Detection, that determines if a person, answering machine, or fax picked up so that you can deliver the right message. We have received...
View ArticlePhone Numbers in Central and South America: Argentina, Costa Rica, Chile, and...
Local phone numbers are critical for businesses looking to land and expand into new territories. Provisioning virtual numbers that are in the same market as users mean that businesses can achieve more...
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Twilio Understand: Transforming How Companies Interact with Customers
Turn speech into structured data objects. Analyze text from any communications channel with a single natural language understanding model. Available now in developer preview. This May at Signal, we...
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Introducing Twilio Studio, the Fastest Way to Build With Twilio
It’s no secret that great customer engagement is for business. However, one of the biggest challenges companies face today is bridging the gap between the experience that customers expect, and the...
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How to Verify Phone Numbers with PHP, Symfony and Twilio
In this post we’ll learn how to verify phone numbers with Twilio in a Symfony project. We will discover how to model and validate a user’s phone number, and then use Twilio’s PHP SDK to create a call...
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Agent Conference is now Generally Available
Connect agents and customers with a simple API. Allow supervisors to privately coach agents during a live call. Allow supervisors to take over a call from an agent. Let agents dial outbound to...
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Introducing Voice Insights Connectivity Dashboards
Track trends in metrics like call completion rate, who-hung-up, and time-to-connect. Analyze data by phone numbers, carrier names, area codes, and country codes. Zoom into calls with specific SIP...
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Redfin: Redefining the real estate experience
I popped into Redfin’s HQ in Seattle last week, partly because I wanted to snap a few photos to highlight their developers on our website. But mostly to feed my curiosity on a development team that...
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Twilio Studio: The New Way to Build Communications
Today, we’re rolling out the beta of Twilio Studio, a visual application editor that makes it faster than ever to create new customer experiences using SMS messages and voice calls. When we released a...
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How I Potty Trained My Kid Using Twilio and an AWS IoT Button
As a dad of 2 young kids, a non-trivial portion of my day is devoted to poop. Lots and lots of poop. When my oldest began potty training, they would wake up in the middle of the night needing to use...
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Introducing Twilio Flex: A Fully Programmable Contact Center Platform
At Twilio we often say, “We can’t wait to see what you build.” That’s because the communications building blocks we provide are only as powerful and innovative as the applications that developers...
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How to protect your account from toll fraud with Voice Dialing Geo Permissions
Did you know that International Revenue Sharing Fraud (IRSF), also known as toll fraud, leads to $10 billion dollars in annual revenue losses globally and has grown six-fold in the past five years?...
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Receiving and Responding to Text Messages with Server Side Swift, Vapor and...
You’re building a Vapor app and want to be able to respond to SMS messages? Let’s walk through how to add Twilio SMS to the barebones Vapor “Hello World” app. Swift Package Manager For this project...
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Adding Automated Speech Recognition for Phone Calls to Ruby on Rails...
With the advent of personal digital assistants and in-home, voice-controlled gadgets, voice technologies are on the rise. Working with voice and speech recognition technologies is a crucial skill to...
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Using Twilio Functions to Add Custom JavaScript Code in Studio Flows
Twilio Studio makes it easy to manage voice call flows with its visual user interface. A Studio flow typically starts with a trigger event such as an incoming call to your Twilio phone number. The...
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Make Phone Calls with Twilio, Blazor & C#
In this blog post, we are going to use Blazor to build a simple web page that makes telephone calls straight from your browser with C# and Twilio. What is Blazor you ask? It is a new experimental...
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How to Build A Custom Call Center with Twilio Studio and TaskRouter
With Twilio Studio and TaskRouter you can set up a call center in less than 1-2 hours. This post will walk you through the steps to receive calls on your Twilio phone number and have the callers put...
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