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Announcing Voice Insights for Elastic SIP Trunking and SIP Interface
Voice Insights is a call data analytics engine that provides details ranging from real-time metrics for individual calls to account-wide historical trends and aggregates to assist in diagnosing call...
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Elastic SIP Trunking: Call Transfer via SIP REFER
If you’re running a multi-site Contact Center and you need to transfer a call from one agent to another agent in a different location, you can now send Twilio a SIP REFER message requesting that...
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Accessing Salesforce CRM Data within Twilio Studio
Access to customer context is key to a great customer experience in voice and messaging flows. As it lets you customize your interactions specific to that customer and address their needs promptly. In...
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Talking Texts with .NET Core, Cognitive Services and Azure Storage
Imagine you are driving along in your car and your phone beeps, letting you know that a text message has come in. We all know it’s beyond dangerous to read a message whilst driving, it’s a pet hate of...
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Introducing IP ACL CIDR Block Support for Elastic SIP Trunking & SIP Interfaces
A new control to improve security and save you time. Today Twilio is announcing an enhanced security control at the edge of the network to give customers a quick and easy way to block...
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